FAQ
Getting started
Basics of who can register, what to register, and when to register.
Who can submit a registration?
Investigators, research staff, and authorized institutional representatives may submit records. The submitting account should be linked to the study team.
What types of studies can be registered?
Interventional and observational studies, registries, quality improvement projects, systematic reviews, and other research outputs supported by registry fields. The record should clearly describe design, objectives, and outcomes.
When should a study be registered?
Preferably before recruitment begins. If registration occurs after recruitment starts, state this clearly and provide the actual start date.
Review and publication
What happens after you submit and how records are made public.
Is this peer review?
No. Review focuses on completeness, clarity, and alignment with registry standards. We do not evaluate scientific merit.
How long does review take?
Timing depends on completeness and whether clarification is required. Records that meet requirements move to publication sooner.
Will my record get an identifier?
Published records include a unique Registration ID. Updates are recorded as versioned entries linked to the same record.
Updates, corrections, and withdrawals
How to update your record and what happens to older versions.
Can I edit my record after publication?
Yes. Material changes are published as a new version with a timestamp and reason for change. Earlier versions remain accessible as part of the audit trail.
How do I correct an error?
Submit a correction request or publish an updated version, depending on the field. Corrections remain visible through version history to preserve transparency.
Can a study be withdrawn or removed?
Studies may be withdrawn through a status change. Exceptional removal is limited to privacy violations, unlawful content, or serious safety concerns, and may leave a minimal tombstone record.
Ethics, privacy, and identifiers
What we require and what you must not submit.
Does registration equal ethics approval?
No. Investigators remain responsible for ethics review, informed consent where applicable, and local regulatory compliance.
Can I include participant information?
No. Do not upload participant level data, personal identifiers, medical record numbers, dates of birth, addresses, or images containing faces.
How do you handle privacy violations?
We may restrict access, request revision, and apply remediation steps. Serious issues may trigger governance review and exceptional actions.
Accounts and support
Access, troubleshooting, and how to contact us.
I cannot access my account. What should I do?
Use password reset where available. If access issues persist, contact support and include your account email and any error messages.
Where do I report a bug?
Email support with steps to reproduce, screenshots if available, and your device and browser details.
How do I contact the right team?
Use the Contact and Support page. You can email support, registry, governance, or privacy with a prefilled subject line.
Last updated: 2026-02-16